Order FAQs

Don’t hesitate to contact us with any questions. If you would like recommendations or assistance or prefer to order through a rep instead of via website we are happy to help you out – please email us.

PRODUCTION TURN AROUND

Kilter Grips are poured in the best, longest lasting climbing hold material available. Most orders are poured as they are ordered and depending on our manufacturer's schedule turn-around times can vary from next-day to 60 days. Most color-specific orders ship within 30-45 days, small and non-specific color orders often ship faster.

If you need your holds fast, please contact us to see what we can do. We often have shelf stock options available and can get you a turn-around quote before you order. Thanks!

COMBINED SHIPPING

Kilter can share shipping with Urban Plastix and/or Kingdom. Just let us know and we’ll work with them to get you the best deal we can on shipping for your order. We can also often ship with Rock Candy.

GYMS, LARGE ORDERS, DISCOUNTS

Gyms are eligible for gym pricing - email Keith at keith@kiltergrips.com or Jackie at sales@kiltergrips.com.

We have several discount tiers for different order sizes that go up to 32% off. For full discount information please click here: Kilter Discounts

We offer all customers 20% off orders of $500 or more. Simply use checkout code "Volume Discount".

ORDERS TO HI, AK AND INTERNATIONAL LOCATIONS

If you are ordering to the UK, Europe, Asia, or Australia, please see this page: Kilter International Orders

If you are in Canada please email Kilter Canada rep Kaleb Thomas – kalebcthomas@gmail.com

If you are in Hawaii or Alaska, check out using “phone/check” for payment method or email Griffin at griffin@kiltergrips.com. Shipping costs will be calculated after your online order is placed or we can calculate them in advance and set up shipping and the order for you. Shipping will be based on standard UPS rates. We will contact you to confirm the shipping costs prior to finalizing your order.

If you are anywhere else please email Griffin at griffin@kiltergrips.com or Jackie at sales@kiltergrips.com and we'll help you out!

COLOR REQUESTS

Kilter is poured at Aragon Elastomers and is available in any color they make holds in. Unless requested, your sets will be sent in a random variety of Kilter Stock Colors - basically whatever is on the shelf or whatever they are already pouring when they pour your holds. Kilter and Urban Plastix share stock colors.

Kilter Stock, Standard Prime and Standard Natural colors are available free of charge.

Extended and Day-Glo colors are a 5% surcharge. 

If your holds will be in the sun we recommend UV protectant, which is available for a 5% surcharge.

Most sets are available with the option to choose standard or extended colors. If any sets you are ordering are not set up this way, please add a note to your order below your shipping address and we will follow up with you before the order is poured to make sure you're getting what you want.

If you set by color we will help you create or match your palette and we will keep your palette on file to help with future orders.

See the Kilter Color Options to see stock and all available colors and color numbers. If you don’t see what you need, write us at sales@kiltergrips.com and we’ll see what we can do.

BOLTS

We are happy to supply bolts (additional cost) or a list of needed bolt sizes for any orders. Listed bolts are standard (not metric) and assume a t-nut depth of 1/4"-1/2" from wall surface.

Most bolt sizes are recommended on each set page. If not or if you have specific questions, please email us and we will help.

GUARANTEE

We expect you will enjoy our professional quality and shapes. If for some reason you do not, please contact us and we will make it right. All Kilter grips come with a 5 year manufacturer warranty.

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